SOL SYSTEMS, LLC
PRIVACY POLICY
Last updated: March 23, 2026
Sol Systems, LLC and its subsidiaries, affiliates, and controlled entities (collectively, “Sol Systems,” “we,” “us,” or “our”) respect your privacy and are committed to protecting personal information that we collect and use in connection with our business operations.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our websites, applications, services, and communications.
Unless otherwise specified in connection with a particular service, program, or transaction, Sol Systems, LLC is responsible for the processing of personal information described in this Privacy Policy.
Scope of this Policy
This Privacy Policy applies to personal information collected through:
- websites and online services operated by Sol Systems
- mobile or web applications operated by Sol Systems
- customer dashboards and account portals
- communications such as email, SMS, or customer support interactions
- renewable energy programs administered or managed by Sol Systems
- customer or partner services provided by Sol Systems
- other interactions with Sol Systems related to our business activities
Collectively, these are referred to as the “Services.”
Sol Systems operates both business-to-business (B2B) and consumer-facing (B2C) services. Personal information may therefore be collected from customers, program participants, business partners, landowners, vendors, and prospective business contacts.
Certain Services may be provided through subsidiaries, project entities, or affiliated companies, some of which operate under different brand names or domains and may maintain their own websites or portals. Where a specific Sol Systems entity is responsible for a particular Service, that entity will typically be identified in relevant agreements, program documentation, or website disclosures.
By interacting with our Services, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.
Categories of Personal Information We Collect
The categories below reflect the definitions used in the California Consumer Privacy Act (CCPA), as amended by the CPRA. The specific information collected depends on how you interact with our Services.
| Category | Examples of Data Collected | Sources | Business or Commercial Purposes | Categories of Recipients |
| Identifiers | Name, email address, phone number, mailing address, IP address | You, service providers, utilities | Communications, account management, service delivery | Service providers, affiliates |
| Customer Records Information | Service address, account information | You, utilities, program administrators | Program administration and participation | Utilities, service providers |
| Commercial Information | Records of services or transactions | You, payment processors | Transaction processing and recordkeeping | Payment processors |
| Internet or Other Electronic Network Activity | Website usage information, device information, browsing activity | Automatically collected | Website operation, analytics | Analytics providers |
| Geolocation Data (limited) | Service location associated with energy programs | You, utilities | Program administration and verification | Utilities, regulators |
| Professional or Employment Information | Business contact information for partners or vendors | You, business contacts, prospecting tools | Business communications and relationship management | Service providers |
| Sensitive Personal Information (limited) | Financial account information for payments; government identifiers such as EIN or W-9 information | You, project participants | Tax reporting, payments, regulatory compliance | Regulators, service providers |
Sensitive Personal Information
In limited circumstances we may collect information classified as Sensitive Personal Information under CPRA.
| Type of Sensitive Information | Examples | Purpose of Collection |
| Financial Information | Bank account details used for payments through third-party processors | Process payments or compensation |
| Location Information | Service address or project location associated with renewable energy programs | Program administration |
| Government Identifiers | EIN, W-9 information, tax identifiers | Tax reporting, regulatory compliance |
Sensitive personal information is used only as necessary to:
- administer programs or contractual relationships
- process payments or compensation
- comply with legal or regulatory obligations
- maintain system security
Sol Systems does not use sensitive personal information for profiling or targeted advertising.
Sources of Personal Information
We collect personal information from:
- information you provide directly to us
- automatic collection when you use our Services
- utilities and renewable energy program administrators with customer authorization
- renewable energy certificate registries and market administrators
- service providers and business partners
- publicly available sources
- business prospecting tools used for legitimate business outreach
Utility Data Authorization
In connection with certain renewable energy programs or services, Sol Systems may receive customer account information, meter data, billing information, or energy usage data from electric utilities, program administrators, renewable energy certificate registries, or other authorized market participants.
This information is typically provided with the authorization or direction of the customer, such as when a customer enrolls in a renewable energy program, authorizes data access through a utility portal, or consents to data sharing as part of program participation.
Utility or energy usage information may be used for purposes including:
- verifying eligibility for renewable energy programs
- administering program participation
- calculating renewable energy production or consumption
- issuing renewable energy certificates or environmental attributes
- billing or reporting related to program participation
- complying with regulatory or market requirements
Sol Systems may share relevant information with utilities, program administrators, regulators, or renewable energy registries as necessary to administer these programs.
Utility or program-related information may be retained for the duration of program participation and for any period required by regulatory or market rules.
Cookies and Tracking Technologies
We use cookies and similar technologies on our websites and online services.
These technologies may be used to:
- operate and secure our websites
- analyze website usage and performance
- improve user experience
- support communications or marketing activities
Sol Systems and its service providers may use cookies, pixels, tags, or similar technologies to collect information about how users interact with our Services.
We use analytics services such as Google Analyticsto understand how visitors use our websites.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Services.
If Sol Systems uses advertising or marketing technologies involving third-party tracking or targeted advertising in the future, we will provide notices or opt-out mechanisms as required by applicable law.
How We Use Personal Information
Sol Systems may use personal information for the following purposes:
Provide and Operate Services
- administer renewable energy programs
- manage customer dashboards or portals
- maintain relationships with partners, landowners, and vendors
Customer Support and Communications
- respond to inquiries
- send requested communications, updates, or newsletters
Improve Services
- analyze usage patterns
- improve system performance and website functionality
Legal and Regulatory Compliance
- register renewable energy systems
- issue renewable energy certificates
- comply with energy market rules and tax obligations
Security and Fraud Prevention
- protect systems and data
- detect unauthorized activity
Marketing Communications
- send newsletters or communications where permitted by law
Legal Basis for Processing (International Visitors)
If you are located in a jurisdiction that requires a legal basis for processing personal information (such as the European Economic Area or United Kingdom), Sol Systems may process personal information under one or more of the following legal bases:
- contractual necessity
- legitimate interests
- legal obligations
- consent where required by law
Personal information may be processed or stored in the United States or other jurisdictions where Sol Systems or its service providers operate.
How We Share Personal Information
We may share personal information with:
Affiliates
Other Sol Systems entities involved in delivering services.
Service Providers
Companies that help operate our business, including providers of:
- cloud infrastructure (e.g., AWS)
- website hosting and content delivery (e.g., WP Engine)
- analytics services (e.g., Google Analytics)
- CRM and marketing platforms (e.g., HubSpot)
- communications platforms and payment processors
Utilities and Program Administrators
Where necessary for renewable energy program participation or regulatory compliance.
Professional Advisors
Legal, accounting, insurance, and financial advisors.
Legal Authorities
Where required by law.
Corporate Transaction Participants
In connection with mergers, acquisitions, financing, or restructuring.
We may also share aggregated or de-identified information that cannot identify individuals.
Personal Information Disclosed in the Previous 12 Months
| Category | Categories of Recipients |
| Identifiers | Service providers, affiliates |
| Customer records information | Utilities, service providers |
| Commercial information | Payment processors |
| Internet activity | Analytics providers |
| Geolocation data | Utilities, regulators |
| Professional information | Service providers |
| Sensitive personal information (limited) | Service providers or regulators where required |
Sale or Sharing of Personal Information
Sol Systems does not sell personal information for monetary consideration.
Certain privacy laws define “sharing” broadly and may treat the use of analytics or marketing technologies as sharing personal information. Where applicable, individuals may have the right to opt out of such uses.
Data Retention
We retain personal information only as long as reasonably necessary for business and regulatory purposes.
Retention decisions may be based on factors including:
- the nature of the relationship with the individual
- regulatory or legal requirements
- tax and accounting obligations
- contractual commitments
- dispute resolution needs
- operational requirements of energy programs or projects
Your Privacy Rights
Residents of certain jurisdictions may have rights regarding their personal information, including the ability to:
- request access to personal information
- request correction of inaccurate information
- request deletion of personal information
- obtain a copy of certain personal information
- opt out of certain uses of personal information, including targeted advertising or sharing for advertising purposes where applicable
Requests may be submitted by emailing privacy@solsystems.com.
We respond to verifiable privacy requests within 45 days, where required by law.
If we decline to act on a request, you may appeal by contacting us with the subject line “Privacy Request Appeal.”
California Privacy Rights
California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA) including rights to access, correct, delete, and opt out of certain processing.
Sol Systems does not sell personal information.
We honor Global Privacy Control (GPC) signals where required by law.
Marketing Communications
You may opt out of marketing emails using the unsubscribe link included in those communications.
You may continue receiving service-related communications where necessary.
Automated Processing
Analytics tools may be used to analyze website usage and improve Services. These tools are not used to make decisions producing legal or similarly significant effects without human review.
Security
Sol Systems maintains administrative, technical, and physical safeguards designed to protect personal information.
We continue to strengthen our security and incident response capabilities as part of our information security program.
Minimum Age Requirement
Our Services are intended for individuals 18 years of age or older.
Third-Party Websites
Our websites may contain links to third-party websites. Sol Systems is not responsible for their privacy practices.
Do Not Track Signals
Our websites do not currently respond to browser-based “Do Not Track” signals.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision.
Contact Us
Sol Systems, LLC
1101 Connecticut Ave NW
Second Floor
Washington, DC 20036
United States
Email: privacy@solsystems.com